Services - Managed DBA and Cloud service provider - Managed DBA and Cloud Services for Oracle, SQL Server, MySQL, PostgreSQL, MariaDB, Amazon RDS and more

Database
Administration

Performance
Optimization

Data
Protection

24/7
Monitoring

Cloud
Administration

High
Availability

MINIMIZE RISK. MAXIMIZE VALUE.

We are a Service Provider for
Database and Cloud Administration

We focus on providing database services to companies across the U.S.
Unlike many service providers, we do not have multiple layers of management or corporate bureaucracy.
Our unique model and approach allows us to deliver exceptional service at highly competitive rates.

Explore Our Services

Certified Administrators

Friendly, Savvy Team

2,000+ Happy Customers

Managed Database & Cloud Services

Eliminate the risks and costs associated with database issues and data loss.
Business expenses and profitability can be impacted when database needs are ignored.
Those expenses significantly exceed the cost of having DBA Zone as your support team.

Preventative
Maintenance

Data Management
Exporting, importing and copying of the database.

Object Management
Creating, modifying and removing of objects, and other object-level tasks.

Performance Optimization
Instance efficiency, system resource utilization, load distribution, wait statistics, SQL query optimization.

High Availability Management
Maintenance of database clusters, log shipping, standby database & replication.

Task Automation
Scripting of database tasks & jobs, such as export/import and database duplication and refreshes (development/test/QA).

Change Management
Task requests, scheduling, rollback planning.

Capacity Planning
Statistics gathering, trend analysis & detailed status reporting.

Backup & Recovery
Configuration of backups, regularly scheduled recovery testing.

Security
Rigorous process to safeguard database security.

Software Management
Determination of appropriate patches. Application of minor and major release upgrades to the database software. Installation, configuration and optimization of additional database product features.

Vendor Liaison
Management of all aspects of database product licensing, including documentation, compliance, and future product acquisition.

Technology Advisor
Advice on database technologies, and suggestions on emerging technologies that may benefit your business operations.

24/7
Monitoring

Availability
Ensure continuous availability of processes, users, services and more.

Performance
Disk and network I/O, CPU utilization, paging rates, wait statistics, fragmentation, and other performance related events.

Capacity
Disk space capacity, swap space, objects reaching maximum extents, and other space related events.

Resource
User, process, data file limits, and other resource related events.

Fault
Error log files, users are blocked from performing transactions, and other fault related events.

Backups
Backup job successful completion & notifications.

High Availability
Log shipping, standby database, replication synchronization verification.

Hybrid
& Cloud

Migration
Full migration of your databases to private or public Cloud hosting.

Architecture
Database and storage engineering and deployment to extend your existing data center to private or public Cloud hosting.

Operations
Ongoing management of your operations in the Cloud, including patching, re-deployments, optimization and more.

Data Protection
Configuration of backups to the Cloud. Especially beneficial if you're short on disk space in your existing environment.

Disaster Recovery
Implementation of various levels of disaster recovery to the Cloud, including block-level replication or a standby database configuration.

Development & Testing
Storage and management of test and development databases. Spin-up when needed.

We keep your databases running 24/7

Managed by certified administrators each with more than 15+ years of experience

Meet Us

Reduce Costs. Increase Availability.

Bang for the Buck

Significant value for a fraction of the cost with a full-range of services provided by senior-level administrators.

Peace of Mind

Proactive monitoring & maintenance, data protection, performance optimization and incident response resolves issues before they ever reach critical status.

Unified Monitoring

Robust, in-depth monitoring of databases is included, along with the ability to monitor all areas of IT infrastructure -- from network to virtual machines to customized alerts for custom applications.

Greater Productivity

Less time fighting fires, troubleshooting, researching technologies and fielding end-user complaints.

Secure & Compliant

We are based in Pittsburgh, PA and only employ U.S. Citizens. Our staff & infrastructure satisfy many compliance frameworks (PCI, HIPAA, SOX, GDPR).

Experience

We've been protecting thousands of databases for companies across the U.S. for 20-years. Each team member has over 15-years of experience. They know every aspect of managing a critical database environment.

Receive around the clock service for the most value
through our SUPPORTZone plans

Choose a plan that works best for your business or
let us develop a customized, affordable plan to meet your specific needs

Get a Quote

SUPPORTZone
Complete

Perfect for mission critical systems
Monthly incident support hours*
A dedicated, savvy administrator
24/7 monitoring & support
Preventative maintenance
Guaranteed fast 24/7 response
Monthly planning meeting
Comprehensive documentation
Disaster recovery planning
Technology advisor
Backup & recovery planning
Patch management
Simple, fair and affordable monthly fee

*Let's get it right...

We complete an initial no-cost support assessment to estimate the number of incident support hours required to support your environment.

Why pay for more than you need?

SUPPORTZone
Ad Hoc

Great for supplemental support
Pre-purchased incident support hours
Team of friendly, responsive admins
Ideal for specialized projects
Regular health checks
Guaranteed business hours response
Simple, fair and affordable fee

24x7 Monitoring as a Service

Our powerful monitoring and reporting platform provides a unified solution to monitor all IT infrastructure.
24/7 Monitoring as a Service is included in the SUPPORTZone Complete plan or available as a stand-alone service.

Customized Metrics

Network
Ping, SNMP, printers, sessions, protocols & ports, bandwidth utilization.

Cloud
Availability, throughput, latency, transactions, integration with Amazon CloudWatch, Azure & more.

Applications & Services
Custom metrics, active directory, LDAP, log files, service & process availability, web server performance, status & more.

Security & Compliance
Audit & security logs, privileged access, incident reporting, new host detection, backup verification.

Physical & Virtual Machines
CPU, load, memory utilization, load distribution, swap, process utilization, disk space, log files, event logs.

Databases
Custom views, queries & logs, query performance, lock contention, error logs, backups, corruption detection, jobs, replication synchronization & more.

Secure Architecture

Compliant
Full encryption with least privileged access. Meets all public sector security compliance requirements (PCI, HIPAA, SOX, GDPR).

Internal Monitoring
Software is installed on a physical or virtual machine located on-premises or in the cloud behind your firewall. Agents encrypt data sent to the management console.

External Monitoring
Performed remotely using encrypted agents. Monitor websites, web servers and internet-facing devices.

See your world more clearly with powerful and unified monitoring

Robust, scalable & secure

Unlimited number of agents

Nominal monthly fee as a stand-alone service

No additional cost for SUPPORTZone Complete customers

Get A Quote

Visibility
Provides a central view of your entire IT operations network and business processes.

Customizable
Our monitoring capabilities are endless. We can customize many of the agents to meet your specific monitoring requirements.

Performance
High-efficiency worker processes allow for nearly limitless scalability and monitoring effectiveness.

Proactive Planning & Awareness
Automated, integrated trending and capacity planning graphs allow for preparing for infrastructure upgrades.

Escalation Notification
Alerts can be customized and sent via email or mobile text messages, providing outage details so issues can be addressed immediately. Alerts can be configured to escalate based upon fully customized time options.

Professional Services
Expertise When Needed Most

We focus on making databases more secure, powerful and reliable assets.
From migration and deployment to architecture and tuning,
we ensure the infrastructure is built on a foundation that
meets the demands of your business.

High
Availability

Database clusters, standby database, data guard, log shipping, Amazon EC2, Azure, private cloud & more.

Upgrades

Major and minor database software upgrades.

Database
Migration

On-premises, cloud, hybrid or migration from other platforms, including private & public Cloud hosting.

Replication

Master/Slave, multi-source, snapshots, DBVisit.

Architecture & Engineering

Design and deployment of the latest database & storage technologies.

Disaster
Recovery

Cloud or hybrid, Amazon EC2, Oracle Cloud, Microsoft Azure and more.

Service delivery that jump starts your database projects

Detailed project planning & scheduling

Flexible pricing options

Post-implementation analysis

Get Started

Multi-Platform Support

We support many of the leading database technologies --
from preventative maintenance and 24/7 monitoring to specialized projects and more.

Oracle
Real Application Clusters, Streams, Replication, Standby Database, Oracle Cloud, Partitioning, Point-in-Time Recovery, ASM, Tablespace Management, Instance & Schema Management, Blocking Locks, Storage Management, Flash Recovery, RMAN, PL/SQL, Change Management, Data Management, Performance Tuning, Backup & Recovery.

SQL Server
Log Shipping, Replication, Always-On, In-Memory, Mirroring, Clustering, Transparent Data Encryption, TempDB, Availability Groups, Storage Management, Lock Contention, Data Management, Performance Tuning, Task Automation, Change Management, Object Management, Backup & Recovery, Data Protection, Capacity Planning, Data Masking, Azure Backups and Disaster Recovery.

MySQL
InnoDB Cluster, Replication, Cluster CGE, Oracle MySQL Cloud, Partitioning, Point-in-Time Recovery, Lock Waits, Optimistic Backups, Thread Pool Scaling, Data Management, Performance Tuning, Object Management, Task Automation, Storage Management, Capacity Planning.

MariaDB
Galera Clusters, MaxScale, ColumnStore, Replication, Partitioning, Backup & Recovery, Performance Tuning, Storage Management, Lock Waits, Data Management Capacity Planning, Task Automation, Object Management.

Amazon RDS & EC2
CloudWatch Integrated Monitoring, High Availability, Disaster Recovery, Task Automation, Storage Management, Lock Contention, Change Management, Performance Optimization, Object Management, Backup & Recovery, Data Management.

Amazon Aurora
Compute-Scaling, Performance Optimization, Replicas, High Availability, Snapshots, Task Automation, Lock Contention, Capacity Planning, Data Management, Change Management, Storage & Object Management.

Azure SQL
Performance Optimization, High Availability, Azure Integrated Monitoring, Task Automation, Lock Waits, Backup & Recovery, Data Management, Change Management, Capacity Planning, Object & Storage Management, Site Recovery.

PostgreSQL
Time-Delayed Standby, Replication Slots, Materialized Views, Data Management, Task Automation, Blocking Locks, Storage Management, Backup & Recovery, Capacity Planning, Change Management, Performance Optimization, Object Management.